METHODOLOGIES & TOOLS
 
The number of methodologies used by Taskforce&Advisor for designing processes are 3. The reason is due to the fact that processes are very complex chains of interconnected activities passing across the whole company. Therefore, it is necessary to have a step by step approach allowing to reach a deep and complete description of each process.

All of the 3 methodologies have the same philosophy, they:
• Solve problems or develop opportunities
Need to define current situation first then the future one
• Are mapping methodologies
• Work in collaborative mode
Are project oriented
• Focus on Productivity Management
FLOWmapping : SeeMap & WeSeeMap
SeeMap is the first methodology that allows you to start designing processes. In fact, with SeeMap we talk more about flows than processes because, at this stage, we define processes only at the upper level.

SeeMap is a methodology, which is simple, easy to learn and easy to use, and provides a common language for cross-functional exploration at macro-level. The use of SeeMap methodology, tool and software (called here WeSeeMap) in small groups encourages a rich sharing of ideas for joint understanding and the creation of a shared view; it provides a vehicle for bringing clarity into complex situations.

SeeMap tools kit consists of a set of symbols and conventions that allow managers to show how information flows within the organisation, and where there are obstacles in the flow and resulting business problems. By varying the score of these information road maps, it is possible to depict the operation of a whole corporation, a division, a department or even a work group. Through these families of maps, managers can develop cross-functional perspectives of their information flows. Here above, some examples where SeeMap has been used:

• To exploit the knowledge it already possesses
To drive project management
• To elaborate production planning and control
• To improve performance in creating departmental synergy
To implement a just-in-time inventory system
• To implement logistics material flow changes
• To change sales approach
To be sure that the new application supports critical business needs
• To merge two existing business operations
• To get full commitment from all your managers to achieve shared goals
Practical applications of SeeMap have shown that managers have remarked that in 2-3 days, they have reached clarity on complex issues, dysfunctions and problems which, under normal circumstances, would have taken them at least 2 months !
ANALYSISmapping : AnalysisMapping
The AnalysisMapping is the second methodology used for designing the processes. In fact, it is an especially effective methodology for analysing and developing a process at the lowest level.

Used by Taskforce&Advisor for its customers, AnalysisMapping identifies opportunities, dysfunctions or issues and finds out solutions to solve them. An AnalysisMapping study produces a requirements specification which ensures that business objectives, business processes and information flows are completely aligned.

The teamwork is supported by the Wall Chart Technique and the technique of the diagonal which stimulates communication and helps to develop a common understanding of problems, opportunities, objectives and solutions. The entire wall space is used together with color-coded cards, depictions and diagrams, which analyse an organisation, its procedures, its methods, its processes and its information flows.
PROCESSmapping : ProcessModel
The ProcessModel is the third methodology / tool used for designing the processes. Here, we do not really design the processes but we model, simulate and optimize them. ProcessModel is a powerful tool that allow you to evaluate a new or to modify an existing process with risk free.

A process model is a process flow diagram that uses associated data to describe a real-life process as a proof of concept. Process diagrams consist of objects and connections which represent process elements and relationships respectively. Associated with each object and connection is a properties dialog used to describe the item’s basic attributes. From the properties dialog, you can identify specific characteristics for each object and clarify the types of relationships it maintains.


Process Model has been integrated into each step of the Six Sigma methodology. Using the DMAIC methodology and ProcessModel, Johnson & Johnson streamlined their returns process, minimizing their cycle times from 98 days to less than 30 days, and increased sales up to $10 million in a single project. Six Sigma teams within GE, Motorola, Intuit, Bank of America, and 3M have selected ProcessModel as a corporate standard tool too.

ProcessModel is quick and easy to use. It takes only minutes to learn because it uses basic flowcharting techniques. ProcessModel is useful for improving all types of business processes including transaction processing, customer servicing, production and assembly operations, and transportation services.